Privacy Policy

Twin Forks Simulation and its affiliates (collectively, "Twin Forks Simulation," "our," "us," or "we") operate websites, provide products and services through other applications. We refer to these as "site(s)," "service(s)," or "our sites and services."

This privacy policy applies to our sites and services on which we display or post a direct link to this privacy policy. This privacy policy does not apply to those sites and services that do not display or link to this privacy policy, or that have their own privacy policies. However, we may acquire new companies to expand our business. Some acquired companies may operate under their own privacy policies until we integrate their privacy practices with ours.

This privacy policy applies to all users of our sites and services and covers what information we collect and why we collect it, how we use the information we collect, and the choices you have to access and update that information. Please familiarize yourself with our practices and let us know if you have any questions. By using our sites and services, you expressly consent to our collection, use, disclosure, and retention of your personal information as described in this privacy policy. Each time you use our sites and services, the current version of this privacy policy will apply. If you do not agree to this privacy policy, please do not use our sites or services.

1. Personal Information that You Provide to Us

Personal information is information that can be used to identify, locate, or contact an individual, and includes other information that may be associated with personal information. When you interact with our sites and services, depending on the site or service, we may collect the following personal information directly from you

Personal Information where needed to use our sites and services, and may include your name, address, email address, telephone number,;

Contact Information, which generally includes your name, addresses, email addresses, and/or telephone numbers;

Your Submissions, which generally includes information you voluntarily provide through free form text boxes;

In each of the above instances, you will know what personal information we collect through our sites and services because you voluntarily and directly provide it to us.

2. Other Information We Automatically Collect through Cookies and Other Technologies

We do not use cookies or other technologies to collect information.

2.1 Do Not Track

We do not actively track you.

We currently do not respond to "Do Not Track" browser signals unless required to under applicable law. Accordingly, your navigation on our sites and services may be tracked as part of our efforts to gather user information described above. If you arrive at our sites and services by way of a link from a third-party site that does respond to “Do Not Track” browser signals, such “Do Not Track” browser signal recognition will end as soon as you reach our sites and services. You can opt-out of being targeted by certain third-party advertising companies.

3. Our Legal Bases for Processing

We will only collect and process personal information, where we have a legal basis for such collection and processing. We rely on a number of legal bases, including:

our legitimate interests in providing and improving our sites and services;
our legitimate interests in keeping our sites and services safe and secure;
our third party service providers’ legitimate interests as described in “Other Information We Automatically Collect Through Cookies and Other Technologies” above;
your consent to the processing of your personal information, which you can revoke at any time;
where the processing of personal information is necessary for the performance of a contract to which you are a party to;
where the processing of your personal information is required to protect your vital interests or those of another person, such as other users of our sites and services;
where the processing of personal information is necessary to comply with a legal obligation such as a law, regulation, search warrant, subpoena, or court order.

4. How We Use Personal Information

4.1 Personal Information that You Provide to Us

We may use the personal information that you provide in one or more of the following ways:

to carry out our obligations arising from your purchase of, or subscription to, our services or any other contract entered into between you and us;
to enable site features such as retrieving and providing analysis of data;
to send you important notices, such as communications about changes to our sites' and services' terms, conditions, or policies;
to send you emails, invoices, receipts, notices of delinquency, alerting you if we need different or updated payment information or other communications in connection with processing and collecting payments;
to solicit input and feedback to improve our sites and services and customize your user experience;
to contact you via email or telephone, in a manner required by law;
to meet contractual obligations;
to send you reminders, technical notices, updates, security alerts, support and administrative messages, and service bulletins;
to inform you about new products or promotional offers, or other opportunities which we feel will be of interest to you;
to manage our sites ;
to provide customer service and technical support;
to administer surveys, sweepstakes, giveaways, contests, or similar promotions or events sponsored exclusively by us;
to prevent fraud or potentially illegal activities, or to comply with applicable law;
for internal purposes such as auditing, data analysis, and research to improve our products, services, and communications;

In addition to the uses described above, we may use personal information that we collect for other purposes that are disclosed to you at the time we collect the information, or with your specific consent.

5. Sharing Personal and Non-Personal Information

We do not share your personal Information. There are however times, when this is required as indicated below ;

We may share your personal information with third parties in the following circumstances:

when we engage third parties to perform services on our behalf, such services include maintenance, hosting, data storage, security, analytics and data analysis, payment processing, , customer service;
when you communicate with us by email, submit an online form through our sites and services, request a quote or information, wish to purchase a product or service, or otherwise submit a request through our sites and services, the personal information you provide may be shared with third parties to process or respond to your specific request, provide you with the products or services you requested, in connection with your online request.
where necessary to operate our sites and services, your personal information and the contents of all of your online communications on or through our sites and services may be accessed and monitored:
1. to satisfy any applicable laws or regulations,
2. to defend ourselves in litigation or a regulatory action,
3. in order to protect the rights or property of Twin Forks Simulation and our subsidiaries ;
4. when we have a good faith belief that we are required to disclose the information in response to legal process (for example, a subpoena, court order, or search warrant),
5. where we believe our sites and services are being used in the commission of a crime, including to report such criminal activity or to exchange information with other companies and organizations for the purposes of fraud protection and risk management, and
6. when we have a good faith belief that there is an emergency that poses a threat to the health and/or safety of you, another person, or the public generally;
in the event of a merger, acquisition, debt financing, restructure, sale of Twin Forks Simulation’s assets by or with another company, or a similar corporate transaction, we may need to disclose and transfer all information about you, including personal information, to the successor company;
we may share information about you with Twin Forks Simulation’s subsidiaries and affiliates and companies acquired by or merged with Twin Forks Simulations, including without limitation, to enable such acquired or merged companies.

We may share personal information about you for any other purpose(s) disclosed to you at the time we collect your information or with your specific consent.

6. Accessing and Updating Personal Information

We encourage you to keep your personal information up-to-date and accurate ;

to view and change the personal information that you directly provided to us, you contact us per e-mail (contact@twinforkssimulation.com) with your request.

to correct, delete or update your personal information;
to change your email preferences, to opt-out or unsubscribe to mailings ;

If you have questions about your options, please email contact@twinforkssimulation.com. Protecting your privacy and security is important and we also take reasonable steps to verify your identity before accessing to your data.

Please be aware that certain records and information will be retained for specific purposes such as legal, payment, accounting, technical, dispute resolution, enforcement of our sites' and services' terms of service, or customer service.

7. Storing Personal Information

We retain your personal information or as needed to provide you services. Additionally, we may retain personal information if retention is reasonably necessary to comply with our legal or regulatory obligations, resolve disputes, prevent fraud and abuse, or any other contract entered into between you and us, or if it is not technically feasible to delete your personal information.

8. Opting Out of Requested Communications

Requested communications include, for instance, email newsletters that may be expressly requested by you or which you consented to receive. After you request such communications, you may "opt-out" of receiving them by using the following methods:

emailing contact@twinforkssimulation.com with your request.

9. Protecting Personal Information

To prevent unauthorized access, maintain data accuracy, and ensure the appropriate use of the information we collect, we deploy a wide range of technical, physical, and administrative safeguards, including: Transport Layer Security (TLS), firewalls, system alerts, and other information system security technologies; hosting and housing in secure facilities that restrict physical and network access; and regular evaluation and enhancement of our information technology systems, facilities, and information collection, storage, and processing practices. We use reasonable and appropriate administrative, physical, technical, and data security procedures and controls to safeguard your personal and protected information against unauthorized access, disclosure, loss, misuse, and alteration. Under applicable law, we are required to apply reasonable and appropriate measures to safeguard the confidentiality, integrity of information residing on and processed by our sites and services.

We may use third-party service providers to manage credit card and payment processing. These service providers are not permitted to store, retain, or use billing Information except for the sole purpose of credit card and payment processing on our behalf. When you enter payment information to be processed by our third party service providers, we encrypt the transmission of that information using transport layer security (TLS) technology and do not store it on our systems.

It is important to remember, however, that no system can guarantee 100% security at all times. Accordingly, we cannot guarantee the security of information stored on or transmitted to or from our services. We cannot assume responsibility or liability for unauthorized access to our servers and systems. When disclosing any personal information, you should remain mindful of the fact that it is potentially accessible to the public and, consequently, can be collected and used by others without your consent. Accordingly, you should carefully consider if you want to submit sensitive information that you would not want disclosed to the public and should recognize that your use of the Internet and our sites and services is solely at your risk. You are ultimately responsible for maintaining the secrecy for all your personal information.

10. Linked Websites and Services

Our sites and services may link to other sites or services operated by our affiliates or third parties, and may carry advertisements or offer content, functionality, newsletters, contests or sweepstakes, or applications developed and maintained by third parties. We do not exercise control over third party sites or services. We are not responsible for the privacy practices of any such third parties. Once you leave our sites or services via a link, enable a third-party service, or click an advertisement, you should check the applicable privacy policy of the third-party's site or service. The fact that we link to a website or present a banner ad or other type of advertisement is not an endorsement, authorization, or representation of our affiliation with that third party nor is it an endorsement of their privacy or information security policies or practices.

We may but currently do not provide social media features on our sites and services that enable you to share personal information with your social network(s) and to interact with our sites and services. Depending on the features, your use of these features may result in the collection or sharing of personal information about you. We encourage you to review the privacy policies and settings on the social media site(s) with which you interact.

11. Children's and Minor's Privacy

Children under the age of 18 are not permitted to use our sites and services. We do not knowingly collect personal information from children under the age of 18 or utilize plug-ins or ad networks that collect personal information through child-directed third-party websites or online services. If we learn that we have collected personal information from a child under 18, we will take steps to promptly delete such information.

Our sites and services generally require users to be at least 18 years of age. Our sites and services do not collect age from users under 18. Without limiting the generality of the foregoing, our services may allow users above the age of 18 (such as parents, and guardians) to submit personal information of minors. Such users assume full responsibility over their submission, use, and transmission of such information.

12. International Users

We are independantly located in the United States and Europe. Our sites and services are intended for users in the United States and Europe and hosted and administrated with cloud service providers who are headquartered in the United States, Europe and in other countries. If you are located outside the United States, be aware that information you provide to us or that we obtain as a result of your use of our sites and services may be processed in, transferred to, and stored in the United States and in any other countries from where our cloud service providers operate. Please be aware that the privacy laws and standards in certain countries may differ from those that apply in the country in which you reside. By using our sites and services or providing us with your information, you consent to the transfer of your information for processing and storage to the United States, Europe and any other country from where our cloud service providers operate.

13. Privacy Rights

This section is provided to comply with the requirements of certain applicable U.S. data privacy laws and regulations (collectively, “Applicable Data Privacy Laws”). This section applies solely to our users who are residents of U.S. states, commonwealths or territories with Applicable Data Privacy Laws.

13.1 Information We Collect

Within the last twelve (12) months, we have or may have collected the following categories of information from our users and/or consumers:

identifiers, such as a name, alias, postal address, unique personal identifier, online identifier, IP address, email address, account name, Social Security number, driver's license number, or other similar identifiers;
personal information listed under Cal. Civ. Code § 1798.80(e);
characteristics of protected classifications under California or federal law;
commercial information, such as records of personal property, products or services purchased, obtained, or considered, or other purchasing or consuming histories or tendencies;
biometric information;
internet or other similar network activity, such as browsing history, search history, information regarding your interaction with a website, application, or advertisement;
geolocation data;
professional or employment-related information; and
inferences drawn from any of the information identified in this section to create a profile about users reflecting user preferences, characteristics, psychological trends, predispositions, behavior, attitudes, intelligence, abilities, and aptitudes. Profiles are not used in furtherance of “decisions that produce legal or similarly significant effects,” as that term is defined by Applicable Data Privacy Laws.
Sensitive Personal Information, as described below in Section 13.2.

13.2 Sensitive Personal Information

Sensitive personal information may include (1) personal information that reveals (A) a social security, driver’s license, state identification card, or passport number; (B) account log-in, financial account, debit card, or credit card number in combination with any required security or access code, password, or credentials allowing access to an account; (C) precise geolocation; (D) racial or ethnic origin, immigration status, religious or philosophical beliefs, or union membership; (E) the contents of mail, email, and text messages except where we are the intended recipient of the communication; (F) genetic data; (2) the processing of biometric or genetic information for the purpose of uniquely identifying a consumer; (3) personal information collected and analyzed concerning a consumer’s health or diagnosis; (4) personal information collected and analyzed concerning a consumer’s sex life or sexual orientation; and (5) personal information collected from a known child.

We may collect and store certain categories of sensitive personal information (e.g., account log-in, precise geolocation) in order to provide the services to you, for short-term, transient use based on your interactions with our sites, and otherwise with your consent.

On some sites, we may store certain health information that you provide to us. Such information is only used to provide such services to you.

13.3 Categories of Sources from Which Information is Collected

We obtain the categories of personal information listed above from the following categories of sources:

directly from users, such as you, as described above under “Personal Information that You Provide to Us”;
indirectly from other users of our sites and services;
indirectly from third-parties that interact with us in connection with the services that we perform; and
directly and indirectly through cookies and other technologies, as described above under “Other Information We Automatically Collect through Cookies and Other Technologies.”

13.4 Using and Sharing of Personal Information

The personal information described in the categories above may be used for the business purposes listed above under “How We Use Personal Information.”

We disclose your personal information for a business purpose to the following categories of third parties: (a) service providers and (b) third parties to whom you authorize or direct us to disclose your personal information in connection with our sites and services. In the preceding twelve (12) months, we have disclosed the personal information described in the categories above for the business purposes listed above under “Sharing Personal and Non-Personal Information.” We also may share personal information about you for any other purpose(s) disclosed to you at the time we collect your information or with your consent.

13.5 Personal Information “Sold” or “Shared” with Third Parties

We do not “sell” or “share” your sensitive personal information.

13.6 Retention of Personal Information

We may retain your personal information as necessary to provide services to you and to carry out the purposes described in this policy. Additionally, we may retain personal information collected from you if retention is reasonably necessary to comply with legal or regulatory obligations, resolve disputes, prevent fraud and abuse, or for another business purpose.

13.7 Your Access and Deletion Rights under Applicable Data Privacy Laws

Under Applicable Data Privacy Laws, you have the right to request the following:

You may request, up to two (2) times each year, that we disclose to you certain information to you about our collection and use of your personal information over the past 12 months. Once we receive and confirm your verifiable consumer request, we will disclose to you the: (i) categories and specific pieces of personal information that we have collected about you; (ii) categories of sources from which your personal information is collected; (iii) business or commercial purpose for collecting your personal information; (iv) categories of personal information that we disclosed for a business purpose.
Subject to certain exceptions and up to two (2) times each year, you may request that we delete any of your personal information that we collected from you. Once we receive and verify your consumer request for deletion, we will delete (and direct our service providers to delete) such personal information from our records, unless an exception applies.

13.8 Exercising Your Access and Deletion Rights under Applicable Data Privacy Laws

To exercise the access and deletion rights described above, or appeal the denial of a decision with regard to a previous request, please submit a request to us by either:

sending an email to contact@twinforkssimulation.com
You will be asked to provide certain identifying information, such as your name, email, etc. You will also be asked to validate your request in an email that will be sent to the email address you provided. While processing your request, we may ask you to provide further verifying documentation, such as proof of residency and identity. We will only use personal information provided in a request to verify the requestor's identity or authority to make the request.

Your request must: (i) provide sufficient information that allows us to reasonably verify you are the person about whom we collected personal information or that you have authority to make the request; and (ii) describe your request with sufficient detail that allows us to properly understand, evaluate, and respond to it.

We cannot respond to your request or provide you with personal information if we cannot verify your identity or authority to make the request and confirm the personal information relates to you. We will only use personal information provided in a verifiable consumer request to verify the requestor's identity or authority to make the request.

We may deny your deletion request if retaining the information is necessary for us or our service providers to:

complete the transaction for which we collected the personal information, provide a good or service that you requested, take actions reasonably anticipated within the context of our ongoing business relationship with you, or otherwise perform our contract with you.
prevent, detect and investigate security incidents, protect against malicious, deceptive, fraudulent, or illegal activity, or prosecute those responsible for such activities.
debug products to identify and repair errors that impair existing intended functionality.
exercise free speech, ensure the right of another consumer to exercise their free speech rights, or exercise another right provided for by law.
comply with the California Electronic Communications Privacy Act (Cal. Penal Code § 1546 seq.).
enable solely internal uses that are reasonably aligned with consumer expectations based on your relationship with us.
comply with a legal obligation.
make other internal and lawful uses of that information that are compatible with the context in which you provided it.

13.9 Right to Correct Your Inaccurate Personal Information

You have the right to request that we correct any inaccurate personal information about you, taking into account the nature of the personal information and the purposes of processing your personal information. Once we receive and verify your consumer request, we will use commercially reasonable efforts to correct (and direct our service providers to correct) your inaccurate personal information from our records, unless it is impossible or involves a disproportionate effort.

13.10 Authorized Agents

Only you or a person that you authorize to act on your behalf may make a verifiable consumer request related to your personal information. You may also make a verifiable
consumer request on behalf of your minor child. If you are making a request through an authorized agent acting on your behalf, such authorized agent must provide proof of written authorization to do so, and you must verify your identity directly with us, unless such authorized agent provides proof of a power of attorney. In order to process a request submitted through an authorized agent, the following information is required:

The website or business in which the request relates
The type of request (opt out of sale/share or deletion)
The state in which the user is a resident
Written proof of designation of authorized agent by the user, pursuant to
applicable law.

We are unable to complete requests that are missing any pieces of the above information.

13.11 Non-Discrimination

We will not discriminate against you for exercising any of your rights under Applicable Data Privacy Laws. Accordingly, and unless permitted by the Applicable Data Privacy Laws, we will not:

deny you goods or services;
charge you different prices or rates for goods or services, including through the use of discounts or by imposing penalties;
provide you a different level or quality of goods or services; or
suggest that you may receive a different price or rate for goods or services or a different level or quality of goods or services.

We may charge a different price or rate or provide a different level of service if the difference is reasonably related to the value provided by your personal information.

13.12 Other Applicable Privacy Laws

Section 1798.83 of the California Civil Code requires select businesses to disclose policies relating to the sharing of certain categories of your personal information with third parties. If you reside in California and you have provided us with your personal information, you may request information about our disclosures of certain categories of your personal information to third parties for direct marketing purposes. To make such a request, please e-mail contact@twinforkssimulation.com with “California Privacy Rights” in the subject line and allow 30 days for a response. We will not accept requests via the telephone, mail, or by facsimile, and we are not responsible for notices that are not labeled or sent properly, or that do not have complete information.

In accordance with Section 22581 of the California Business and Professions Code if you are a California resident under the age of 18, you may request and obtain the removal of content or information you have publicly posted. To make such a request, please e-mail contact@twinforkssimulation.com with “California Privacy Rights” in the subject line. Please specify the site(s) or service(s) to which your removal request relates, including any URLs where the content or information is posted, and the specific content or information you posted for which you are requesting removal. Please be aware that such a request does not ensure complete or comprehensive removal of the content or information you have posted and that there may be circumstances in which the law does not require or allow removal even if requested.

FOR RESIDENTS OF NEVADA ONLY. In accordance with SB 220, Nevada consumers may opt-out of the sale of their personal information to third parties. If you reside in Nevada and you have provided us with your personal information, you may choose to opt-out of the sale of such personal information by emailing us at contact@twinforkssimulation.com with “Nevada Privacy Right” in the subject line. We may request for additional information from you in order to verify your identity and/or the authenticity of your request.

13.13 Data Privacy Framework

We participate in the EU-US Data Privacy Framework, the UK-Extension to the EU-US Data Privacy Framework, and the Swiss-US Data Privacy Framework.

14. EU Privacy Rights

FOR RESIDENTS OF THE EUROPEAN UNION ONLY. Under European data protection law, in certain circumstances, you have the right to:

request access to your personal information;
request correction of your personal information;
request erasure of your personal information;
object to processing of your personal information;
request restriction of processing your personal information;
request transfer of your personal information; and
withdraw your consent.

In addition, you have the right to ask us not to process your personal information for marketing purposes. We will usually inform you (before collecting your personal information) if we intend to use your personal information for such purposes or if we intend to disclose your information to any third party for such purposes.

You can exercise any of these rights by sending an email to contact@twinforkssimulation with "EU Privacy Rights" in the subject line. If you believe that we have not complied with its obligations under this Privacy Policy or European law, you have the right to make a complaint to an EU Data Protection Authority.

15. Contacting Us

If you have any questions or concerns about this privacy policy or our practices you can send an email to contact@twinforkssimulation.com. Please be sure to identify the specific context, or service about which you have a question or concern and how we can contact you.

16. Changes to This Privacy Policy

We may revise this privacy policy from time to time and, if we do, we will update it on this page and modify the "Last Updated" date. If our information practices change in a significant way, you will be provided notice by means of notice on our sites or otherwise in writing. Because our privacy policy can change at any time, we encourage you to reread it periodically to see if there have been any changes that affect you. If you disagree with any changes to this privacy policy and do not wish your information to be subject to the revised privacy policy, you will need to terminate your services. Your use of our sites and services following any such change constitutes your agreement that all information collected from or about you through our sites and services after the revised privacy policy is posted will be subject to the terms of the revised privacy policy.

Last Updated: March 6, 2025